It Support Engineer

Description:

IT Support Engineer

About The Role

Do enjoy solving complex tech puzzles and keeping things running smoothly? As an IT Support Engineer, you're the engine room of our London Head Office. You’ll be hands-on with a high-end tech stack—from the latest Windows and Mac endpoints to immersive auditorium AV and cutting-edge digital signage.

This isn't a 'sit and wait' support role. You’ll be building, troubleshooting, and improving the tech that empowers our people on a daily basis. Whether you’re architecting a fix, mastering a new meeting room setup, or optimising our digital environment, you’ll end your day with the genuine satisfaction that you’ve made someone’s work-life better. If you love variety, tech, and the thrill of a problem well-solved, we want to hear from you.

Key Responsibilities
 

• Manage incidents in person at the IT bar and remotely.
• Manage requests, changes and problems.
• Oversee events in the auditorium
• Ensure meeting room tech and digital signage is functioning correctly
• Service improvements
   

What are we looking for?
 

• Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom) and digital signage platforms.
• Technical knowledge of management tools including Intune, Jamf, Airwatch.
• Technical knowledge of Google Workspace
• Knowledge of ServiceNow, Jira and Confluence
• Effective communication with associates at all levels, both technical and non-technical.
• Ability to work autonomously whilst being part of a wider team.