Description:
We are seeking an experienced IT Support Specialist to join our Global IT team as our first on-the-ground hire in London. This role will provide hands-on, high-quality IT support to our UK employees while partnering closely with our global IT Support and IT Engineering teams. The ideal candidate is deeply comfortable in a macOS-first corporate environment, brings working knowledge of Windows, and thrives in a fast-paced office setting. You enjoy solving problems in real time, balancing immediacy with long-term solutions, and delivering an excellent employee experience through reliable, thoughtful IT support. This role requires a high degree of ownership, strong judgment, and the ability to operate independently while aligning with global standards and practices.
Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role.
What You’ll Do & Key Responsibilities
- Own end-user IT support for the London office, providing hands-on, desk-side, and meeting room support while also delivering remote support to global employees during UK business hours as needed. Serve as the primary local IT point of contact.
- Ensure reliability of local office technology, including end-user devices, conference room AV, printers, and networking equipment, partnering with IT Engineering to troubleshoot, escalate, and resolve infrastructure-related issues.
- Administer and support core IT platforms and endpoints, including Google Workspace, Okta, Slack, Zoom, macOS, Windows, and MDM tooling (Jamf preferred), with a focus on security, usability, and operational consistency.
- Deliver smooth new hire onboarding in collaboration with People and Workplace Operations teams, ensuring timely access, compliant device setup, and a strong first day experience.
- Create and maintain IT documentation and operational runbooks, contributing to global standardisation while adapting processes to local office needs as the London footprint grows.
- Collaborate closely with global IT partners and internal stakeholders, supporting customer-facing teams when needed and balancing local autonomy with alignment to global security, support, and service standards.
Who You Are
- Experience in a corporate IT environment, with increasing levels of autonomy and technical ownership.
- You’re proficient in administering and troubleshooting SaaS platforms such as Google Workspace, Okta, Slack, and Zoom.
- You are comfortable supporting meeting rooms, AV systems, and live events, powered by Google Meet and Zoom.
- You’re comfortable working with MDM solutions (Jamf/Intune preferred), and endpoint security tools.
- You have hands-on experience supporting macOS at scale, with working knowledge of Windows environments.
- You have working knowledge of networking fundamentals and experience supporting networked devices (Ubiquiti or similar preferred).
- You are proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team.
- You communicate clearly, manage priorities effectively, and know when to escalate vs. resolve independently.
- You are familiar with supporting customer-facing teams such as GTM, Sales or Client Support functions.
Our Values
- Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
- Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
- Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
- Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
- Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.