Description:
Enterprise Architect - IT SYSTEMS
London, UK (Hybrid)
Contract
ESSENTIAL EXPERIENCE
Strategic BSS Architecture & Leadership
- Strategic BSS architecture: defining long-term vision for internal systems including billing, order management, product catalogue, CPQ and customer lifecycle management - with deep understanding of data models, processes and how these support business operations
- Proven experience creating E2E architectures at scale with business and product stakeholders
- Lead-to-Cash (L2C) and Order-to-Cash (O2C) transformation at scale across Tier-1 telecom operator environments
- Leads architectural decision-making and design transformation initiatives across the organisation
- Strong stakeholder management: working with enterprise software vendors as strategic partners, negotiating technical implementations and managing complex stakeholder relationships
HIGHLY DESIRABLE
Technical Background & Platform Engineering
- Strong engineering background with hands-on experience in software development or systems engineering, demonstrating technical credibility through active contribution
- Proficient in backend programming (Python, Java, C++)
- Platform engineering mindset: understanding platform-as-a-product principles, developer experience design, self-service capabilities that enable team autonomy at scale
Observability & Modern Platforms
- Proficient with observability frameworks (Prometheus, ElasticSearch, Grafana, OpenTelemetry) for metrics, logs and traces
- Experienced in data persistence across SQL (Postgres, MySQL), NoSQL (Cassandra, MongoDB) and TSDB (TimescaleDB, InfluxDB, Prometheus TSDB)
Platform Technologies & BSS Vendor Platforms
- Open source workflow engines (Temporal)
- Stream/batch processing (Flink, Spark)
- Test automation: Robot Framework and BDD
- BSS vendor platforms: Salesforce, Amdocs, Ciena
- BSS/OSS proficiency: deep understanding of Product Catalogue, CPQ, SOM, EPC and their interactions
- Telecom domain knowledge: understanding of WAN, overlay and security products
Enterprise Platforms & Cloud
- Experience with major enterprise platforms (Salesforce, ServiceNow, Microsoft) and telco-specific BSS vendors - can negotiate technical approaches and influence vendor roadmaps
- Cloud platforms (AWS or GCP)
Telco Domain & Delivery
- Telco transformation context: navigating regulatory requirements, billing accuracy, revenue assurance and operational continuity challenges
- Background in telco operations and BSS domains with understanding of technical and organisational challenges in transforming mission-critical revenue-impacting systems
- Product operating model experience: understanding how architecture enables rather than constrains product team autonomy and delivery velocity
- Experience building and leading architecture teams, developing technical leadership capability and establishing architectural practices that scale
- AI/Agentic: driving adoption roadmap for process automation