IT Technical Support Apprentice

Description:

We have fantastic career development opportunities and a structured and rewarding Professional Development and Training Scheme.

Your duties and responsibilities in this role will consist of:

• Respond to Helpdesk requests remotely.
• Help desk calls –taking help desk calls, logging and tracking calls.
• Hardware and software repairs in a workshop facility.
• Installation of hardware and software.
• Carry out network documentation and reporting.
• Assisting with sourcing spare parts and replacement equipment.
• Assisting Technical team with maintenance tasks and installs.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).

Skills Required:

• Must have a Valid UK Driving license and use of a car as you will need to travel to the schools we work with.
• All appointments are subject to a satisfactory enhanced DBS disclosure.

Personal qualities:

• Clear and concise telephone manner.
• Reliable and able to work both with and without guidance.
• Able to explain issues and resolutions to customers with varying technical skills.
• Ability to work within a team – ensuring knowledge is shared.
• Knowledge of networking wired and wireless.
• General IT hardware and software skills.
• A basic understanding of cloud technology.