Network Monitoring Engineer

Description:

We are looking for a Network Monitoring Engineer to join our Network Operations Team. In this role you will be responsible for proactively monitoring and maintaining the performance, availability, and reliability of our large‑scale managed WiFi and network infrastructure across diverse customer environments. The team's deliverables are centred on ensuring uninterrupted connectivity, rapid incident detection, and high‑quality operational assurance for our customers. You will have the chance to work with advanced monitoring platforms, real‑time telemetry, and complex multi‑site network environments, contributing directly to service stability, customer experience, and continuous improvement across our managed network estate.

As an intrinsic part of the role, and of the company, you will help uphold our commitment to delivering resilient, high‑performing

connectivity services that our customers depend on every day.

Key areas of focus:

Joining our Network Operations team you will be responsible for proactively monitoring, maintaining, and enhancing the performance, availability, and reliability of our managed WiFi and network infrastructure across multiple customer environments.

You will work with advanced monitoring platforms, real‑time telemetry, performance analytics tools (such as NetBeez,

RuckusOne, Cambium Analytics), and cross‑functional engineering and vendor teams to ensure seamless connectivity and high‑quality service delivery.

Your day‑to‑day role will consist of the following responsibilities; you may be required to carry out further responsibilities at the company's discretion.
 

• Maintain, configure, and continuously enhance network monitoring platforms, proactively proposing and implementing improvements to enable faster and more accurate detection of performance‑impacting issues.
• Monitor and analyse key performance metrics, including access point health, client connectivity, and network latency, to identify trends and potential degradation.
• Investigate and resolve network performance issues, with a specific focus on service quality and end‑user experience.
• Perform root cause analysis and work collaboratively with internal engineering teams and external vendors to implement long‑term fixes.
• Optimise alerting by refining monitoring thresholds and reducing false positives to improve operational efficiency.
• Own the development and maintenance of reporting and dashboards, providing clear visibility into network performance and trends.
• Monitor for potential security risks and ensure adherence to compliance and best‑practice standards.
• Monitor and report on client performance using proprietary and commercial performance analysis tools such as NetBeez, RuckusOne, and Cambium Analytics.
   

Customer Driven:
 

• Identify and assess customers' needs to achieving and exceeding customer satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution
   

Project Progress Reporting & Planning:

To provide field KPIs promptly on work progress in line with the following:
 

• Network uptime and availability, Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), SLA compliance and Network performance metrics.