Network & Wireless Support Engineer

Description:

Network & Wireless Support Engineer

Central London 

A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK.

Reliable connectivity and smart building technology are mission-critical to their success-so they rely on my client to deliver exceptional service and keep their operations running smoothly.

The Role

We're looking for an experienced Network & Wireless Support Engineer to visit my clients London-based customers.

This is a field-focused role, where you'll spend much of your time on-site delivering support and installations, alongside remote working from home or our London office.

You'll be part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service.

Key Responsibilities

Support & Incident Management

• Take ownership of on-site fault tickets from diagnosis through to resolution
• Work closely with escalation teams when required
• Deliver a high-quality, customer-focused support experience

Project Delivery

• Carry out on-site installations alongside project leads
• Perform testing, validation, and quality assurance
• Ensure smooth deployment of network and wireless solutions

Wireless Technical Leadership

• Act as a senior point of expertise for wireless technologies
• Support and mentor other engineers
• Contribute to improving wireless support standards and practices

Team Collaboration

• Support helpdesk tickets when not on-site
• Assist with planning future installations and site visits

Essential Skills & Experience

• Proven experience supporting commercial network and wireless infrastructure
• Strong customer-facing experience, including on-site support
• Ability to work independently and take ownership of issues

Technical Skills

• Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls)
• Experience with managed wireless solutions and deployments
• Wireless expertise including:
  • Site surveys
  • Signal troubleshooting
  • Authentication protocols
  • Installation planning
• Experience with:
  • VLANs
  • VoIP systems
  • Internet connectivity (ADSL, leased lines, etc.)
  • Helpdesk/ticketing systems and SLA environments
  • Rack installations, comms rooms, and structured cabling