Operations Analyst

Description:

Gallagher, a global leader in insurance brokerage and risk management, is seeking a dynamic and detail-oriented Operations Analyst to join its Global Facultative team in London. This role is an exciting opportunity to contribute to the company’s operational excellence, drive process improvements, and support brokers in delivering top-tier client experiences across global markets.

As part of Gallagher Re, you’ll play a critical role in enhancing operational efficiency, ensuring compliance, and supporting business growth. You’ll collaborate closely with regional leadership, internal stakeholders, and support teams to deliver best-in-class service standards and contribute to continuous improvement initiatives.

Key Responsibilities:

• Operational Excellence:
  Partner with the Operations Director to develop efficient, standardized, and scalable broker support processes. Drive operational improvement initiatives that enhance productivity and accuracy across teams.

• Process Improvement & Innovation:
  Identify opportunities for automation, AI adoption, and workflow optimization. Collaborate with technology teams to implement sustainable digital solutions.

• Data Management & Compliance:
  Ensure data accuracy, regulatory compliance, and adherence to internal reporting requirements while maintaining the highest data quality standards.

• Leadership & Collaboration:
  Work closely with regional operations teams, brokers, and claims professionals to ensure consistency in practices and service delivery across all regions.

• Client Support:
  Manage client onboarding, contract processing, and query resolution with a focus on delivering exceptional client experiences and ensuring seamless operational transitions.

Candidate Requirements:

• Experience:
  Proven experience in the re/insurance sector, ideally within broking operations or reinsurance/facultative placements.

• Skills:

  • Strong analytical, organizational, and technical skills.

  • Proficiency in Microsoft Word, Excel, and PowerPoint.

  • Excellent problem-solving capabilities with attention to detail.

• Communication:
  Exceptional written and verbal communication skills with the ability to influence and collaborate across various business functions.

• Mindset:
  A proactive, results-driven professional who thrives in fast-paced environments and demonstrates strong initiative and teamwork.

• Eligibility:
  Applicants must be legally eligible to work in the United Kingdom.

Compensation and Benefits:

Gallagher offers a competitive compensation package along with a wide range of employee benefits designed to promote work-life balance and professional growth, including:

• Minimum 25 days holiday (plus bank holidays) with an option to buy additional days

• Defined contribution pension scheme with company contributions

• Life insurance coverage (4x annual salary, extendable to 10x)

• Income protection covering up to 50% of annual income

• Private medical insurance or health cash plan

• Three paid volunteering days per year

• Employee Stock Purchase Plan and Share Incentive Plan

• Discounted gym memberships and voucher savings portal

• Season ticket loans and emergency family care support

Inclusion and Diversity:

Gallagher is deeply committed to creating an inclusive and diverse workplace that reflects the communities it serves. As a Disability Confident Committed Employer and a Living Wage Foundation-accredited organization, Gallagher values individuality and ensures equal opportunity for all.

The company prohibits discrimination based on race, religion, gender, disability, age, sexual orientation, or any other protected characteristic. Reasonable accommodations are available for candidates with disabilities during the recruitment process.