Operations Coordinator

Description:

The successful applicants for this role will have the following competencies:

Customer Focus: Works with a long-term perspective in addressing customer needs. Becomes intimately involved in and “expert” on the customers’ business. Reviews actions to ensure that thinking and actions are focussed on customer needs.

Business Focus: Is able to instruct staff and customers on the meaning and intent behind the vision. Consistently reviews, scans and analyses trends in the external environment.

Influence: Takes specific action to persuade or gain acceptance of ideas. Uses direct persuasion in discussions to gain acceptance of ideas and commitment to move forward.

Communication: Responds to peoples’ concerns by altering own behaviour in a helpful, responsive manner. Works with others to resolve difficulties. Able to successfully negotiate mutually agreeable and challenging work objectives.

Teamwork: Takes action outside daily work routine to build commitment to the team as a focus. Models teamwork in own behaviour. Promotes the teams’ achievement in the larger organisation.

Initiative: Creates opportunities and minimises potential problems by introducing something new or different. Willing to take action before being directed or forced to by events.

Analytical Skills: Detail-oriented, able to think systematically in analysing problems. Applies and modifies learned concepts or methods appropriately. Asks probing questions to get to the root causes of a situation or problem. Calls on different perspectives and opinions to seek best solution.

Self-Management: Deals effectively with stress and handles multiple tasks well. Has a balanced view of own and others contribution. In stressful situations, is able to calm others and control own emotions. Admits own mistakes and acts to correct problems.