Description:
The In-store Operations Manager role (internally we refer to this as our Operations Team Lead) is essential to the seamless running of our Flagship store. As a crucial role in the leadership team, you’ll be key in supporting the whole team to help bring Gymshark to life, in real life. You’ll build and connect a hyper-localised and fully engaged community in your market, treating them like family. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.
To thrive in this role, you must be passionate about the brand and our mission. You must inspire, guide and encourage the team to create a great experience for all who visit.
You will have ownership of one of our four key pillars, which means working closely with our GSHQ teams – collaborating, ideating, and making sure that our physical offering is always evolving.
WHAT YOU'LL BE DOING:
There are 4 key pillars of responsibility across our Team Lead roles: Customer, Brand, Operations and People. Within the Operations pillar the duties will include:
- Support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experience
- Support stock management and movement including audits, delivery, and rapid replenishment so we don’t miss an opportunity
- Maintain exceptional standards with daily floor walks, checking team scheduling and monitoring supplies. Ensure daily operations are well managed and run smoothly
- Support store management to ensure both team and customers are kept safe and sound at all times (Health and Safety, all LP considerations)
- Support all store processes and compliance, identifying needs, delivering training, and maintaining accurate and consistent process management
- Be a role model for all in-store sustainability commitments, and support team members to understand and participate
CORE TEAM LEAD RESPONSIBILITIES:
- Responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the ‘what next’ and being present to the now.
- Identify and share opportunities both within your pillar and for the wider Gymshark business.
- Delivering feedback and working alongside your co-collaborators globally.
- Support with the hiring, developing, and leading of a diverse and world class team that is as excited about Gymshark as we are.
- Support the management of your team, delivering training, creating learning opportunities and supporting everyone to be their best.
- Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching.
- Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team.
- Support Gymshark’s most important assets: our people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock and tech and ensure any losses are minimised and everything is running as it should.
- Support the store management with the execution of store driven projects as and when needed.
WHAT YOU'LL NEED:
- Proven experience in an Operations role
- Experience in a retail Team Lead/ Management role
- Experience of working in a fast-paced, high volume, agile environment
- Experience managing teams and are passionate about development
- Community building in a new market
- Comfortable working in a digital environment
- Highly effective communicator, written and verbal
- You are comfortable shifting gears and spinning multiple plates
- Must be able to take and give constructive feedback