Platform Operations Coordinator

Description:

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the Role

The Platform Operations Coordinator plays a key role in supporting the efficient functioning of the Platform Operations team by owning and delivering a wide range of administrative and operational support activities. This includes finance and procurement processes, asset and stock management, onboarding coordination, and support for telephony and device lifecycle management.

Working across functions and systems, this role ensures accurate record keeping, process consistency, and responsive support to both head office and Travel Counsellors. The role also supports technology upgrades and internal improvement initiatives by providing reliable administrative coordination.

Principal Accountabilities

• Own and manage all aspects of technology procurement, including invoice processing, purchase order management, and equipment ordering.
• Support and maintain the Technology Asset Inventory, including tracking hardware/software assets, device ownership, renewals, and retirement.
• Centralise and maintain documentation and record keeping, including migration of knowledge base articles and facilitation of IT policy document reviews.
• Coordinate product and service support activities such as:
• Telephony: number management, billing, recharge and onboarding
• Assistant support: onboarding, renewals and record maintenance
• Device upgrade coordination: purchasing, contract handling, scheduling and vendor liaison
• Conduct housekeeping checks using data from Entra, Office 365, Defender, and ITSM toolsets.
• Gather and analyse KPI and MI data for daily, weekly, and monthly reporting.
• Deliver general administrative support across the Platform Operations team, including tasks generated from platform upgrade projects and continuous improvement initiatives.

Key Skills/Experience Required

• Previous experience in administrative roles or related fields
• Excellent interpersonal skills
• Experience using SAP Concur is desirable
• Excellent communication skills with the ability to communicate with colleagues and 3rd parties
• Exceptional organisational skills with the ability to prioritise tasks
• An understanding, appreciation and experience of providing high level customer service
• An ability to be innovative and address problems with creative solutions

Our Benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages