Description:
We’re seeking a Production Support Engineer, ideally with experience in the financial services industry, to join our dynamic team in supporting mission-critical software systems. As a key member of our support organization, you’ll play a vital role in ensuring the stability and performance of our cryptocurrency business lines, including trading, risk, and settlement functions. You’ll provide high-quality client support, diagnose and resolve complex technical issues, and work closely with development teams to implement fixes and system improvements.
What You’ll Do
- Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
- Work on automation projects to minimize manual effort and enhance the effectiveness of production support
- Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations
- Debug and troubleshoot complex applications written in Java and Python
- Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
- Coordinate with global counterparts to ensure seamless follow-the-sun support
- Document and maintain support procedures, runbooks, and knowledge base articles
- Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction
- Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability
What We’re Looking For
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- 4+ years of experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
- Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python
- Experience with incident response, root cause analysis, and structured problem-solving in a production environment
- Detail-oriented mindset with a focus on accuracy and quality
- Excellent verbal and written communication skills
- Ability to build and maintain strong client relationships and provide outstanding customer service
- Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively