Retail Assistant Apprentice

Description:

The Retail Team are looking for a new Retail Assistant Apprentice, this Level 2 apprenticeship is perfect for someone who enjoys meeting new people and providing great customer service. If you’re friendly, confident and like helping visitors make their experience special — from selling programmes and souvenirs to answering questions — this role will suit you well. A great fit for someone who enjoys working in a customer-focused environment in our beautiful destination shop. This Apprenticeship is open for applicants aged 17.

Based in: Covent Garden, London

We are one of the busiest theatres in the world, delivering more than 400 performances each year and our backstage teams are some of the best theatre craftspeople in the world.

We want to encourage fresh, passionate new talent into the building and our apprenticeship scheme plays a big part in that!

An apprenticeship gives you the practical skills and knowledge that will underpin your professional development and access to a network of people who can guide and support you during your career.

What Our Apprentices Say

"It has taught me invaluable on-the-job experience to start my career in a unique job role."

The role is on a fixed-term contract for 1 year, full-time (40 hours per week) and based at the Royal Opera House, Covent Garden.

During the Apprenticeship you will work at RBO and study alongside with the College Training Provider, HIT Training. You will study for a Level 2 Retail Assistant Apprenticeship Standard.

Will I be paid?

Yes! You will earn National Living Wage. Apprentices are expected to use this to pay for their own travel to work and college. College fees will also be paid by the Royal Ballet and Opera.

Am I eligible?
 

• You must be 17 years old or over by 7th September 2026.
• You must have work authorisation for the UK.
• You must have been ordinarily resident in the United Kingdom for at least the past three consecutive years prior to the start of the programme. This is a mandatory requirement in line with apprenticeship funding regulations.
• You must have work authorisation for the UK.
   

This is a Level 2 apprenticeship; therefore, applicants must be suitable for study at that level and NOT:
 

• You must not have completed a degree or equivalent level qualification in the UK or elsewhere, regardless of subject.
• You must not have experience (over six months) of working full time in a retail/similar role as your skill level will be above the apprenticeship level.