Retail Supervisor

 

Description:

Screwfix, one of the UK’s most trusted trade and DIY retailers, is looking for a Retail Supervisor to join the team in Luton. This is a fantastic opportunity to develop your career in retail leadership while working in a supportive and energetic environment.

As a Retail Supervisor, you will play a vital role in leading by example and ensuring that both store standards and customer experience remain consistently high. From front-of-house customer service to back-of-house operations, you will contribute to the success of the store while supporting and motivating your team.


Key Responsibilities

  • Act as a store host and team leader, setting an example of great customer service and team collaboration.

  • Support customers by identifying their needs, guiding them to the right products, and ensuring a seamless buying experience.

  • Oversee daily operations, including cash reconciliations, audit compliance, stock management, and resolving customer queries.

  • Maintain high store standards and operational excellence at all times.

  • Lead and motivate a small team, fostering a collaborative and positive work environment.

  • Contribute to sales growth by promoting customer-first service and product knowledge.


Candidate Profile

You are:

  • An experienced supervisor or duty manager in a fast-paced retail or customer service environment.

  • Skilled at delivering exceptional customer service and translating this into sales.

  • Inquisitive, adaptable, and always looking for ways to improve processes and results.

  • Passionate about retail and motivated to grow within the business.

  • Friendly, flexible, reliable, and honest, with a strong work ethic.


What We Offer

  • Competitive salary package.

  • 28 days annual leave (including Bank Holidays), increasing with service up to 33 days.

  • Award-winning pension scheme – up to 14% Kingfisher contribution.

  • Life cover and discounted healthcare.

  • 20% staff discount at Screwfix and B&Q.

  • Access to company share save schemes.

  • Ongoing training and development opportunities to support career progression.

  • A fun, collaborative, and supportive team environment.


Opening Hours

  • Monday – Friday: 7am to 8pm

  • Saturday: 7am to 6pm

  • Sunday: 9am to 4pm

Organization Screwfix
Industry Retailing Jobs
Occupational Category Retail Supervisor
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2025-09-29 4:40 pm
Expires on 2026-01-04