Retail Travel - Customer Service Agent

Description:

Your role: To ensure the success of this venture, we are seeking a dynamic and enthusiastic Travel Customer Service Agent who has a passion for travel, a proven background in luxury travel and tailor-made holidays, and the ability to build strong client relationships with best in class customer service excellence.

Day to day you will:

• Manage flight and accommodation changes, schedule queues, and collaborate with internal departments and suppliers to resolve issues.

• Run and action dispatch and administration reports while professionally handling customer and departmental enquiries.

• Use booking systems for all holiday elements and manage multiple email inboxes to maintain seamless communication.

• Manage quoting amendments, cancellations and re-invoicing to ensure accuracy and customer satisfaction.

• Identify and analyse trends in common issues, implementing solutions to enhance guest experiences and streamline operations.

• Address and manage pre and post-departure queries as well as in-resort issues, ensuring a seamless experience for customers.

What we’re looking for from you:

• An articulate and confident telephone manner.

• Strong written communication skills; excellent grammar.

• Experience in customer service and working within a target-driven environment.

• Exceptional organisational skills and attention to detail.

• A friendly, enthusiastic attitude and willingness to tackle any task.

• Proven experience working towards and achieving service targets (CSAT/NPS) and KPIs

• A passion for delivering outstanding customer service.