Sales Operations Analyst

Description:

Essential Job Functions:
 

• Email customers to verify order validation
• Ensure data entered is accurately captured in accordance with pricing and product guidelines in company systems
• Ensure all required documents/approvals are present and accounted for within the orders edocs
• Master all internal systems such as Compass/OPM and to be able to problem solve within those systems
• Coach individual Sales Reps and Managers on paperwork, procedure and processes questions
   

Knowledge Skills and Abilities:
 

• Highly developed organizational, communication ( written and oral) and interpersonal skills
• Excellent computer skills including CRM software, personal applications ( Outlook, MS Access, MS Excel)
• Effective as both an individual contributor and team player
• Ability to coordinate and effectively manage multiple projects
• Judgment, tact, diplomacy and professionalism
• Accuracy, attention to detail, thoroughness and follow-through
• Initiative and strong customer service skills
• Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement
• Positive attitude
   

Education, Certification, Training and Minimum Qualifications:
 

• BS/BA or equivalent experience preferred but not required
• 1 year or more experience in a sales support role in a fast-paced environment is preferred
• Technology industry experience is preferred but not required