Sales Operations Analyst

Description:

The Sales Operations Analyst is predominantly responsible for validating a high volume of incoming customer orders per month ( 500+), generated by a 600+ person global sales organization. There is a daily focus on data management and the validation of sales orders within our systems.

Primary role includes:
 

• Supporting sales representatives with their questions, queries, concerns, and the validation of their orders
• Interfacing with intra-company departments, such as Billing, Provisioning, IP Eng, Legal, etc.to finalize the details and terms of orders
   

Qualifications:

Essential Job Functions:
 

• Email customers to verify order validation
• Ensure data entered is accurately captured in accordance with pricing and product guidelines in company systems
• Ensure all required documents/approvals are present and accounted for within the orders edocs
• Master all internal systems such as Compass/OPM and to be able to problem solve within those systems
• Coach individual Sales Reps and Managers on paperwork, procedure and processes questions
   

Knowledge Skills and Abilities:
 

• Highly developed organizational, communication ( written and oral) and interpersonal skills
• Excellent computer skills including CRM software, personal applications ( Outlook, MS Access, MS Excel)
• Effective as both an individual contributor and team player
• Ability to coordinate and effectively manage multiple projects
• Judgment, tact, diplomacy and professionalism
• Accuracy, attention to detail, thoroughness and follow-through
• Initiative and strong customer service skills
• Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement
• Positive attitude