Sales Support Specialist

Description:

Are you driven to succeed, utilising strong communication and organisation skills to achieve team and company objectives? Infinigate are seeking these skills to join one of our excelling sales teams based in London. This role offers the opportunity through initial investment and training, to add value to the team through proactive ownership of the full administrative cycle for vendor sales support. You will have the capability and confidence to enhance processes and offer outstanding customer service to internal and external stakeholder alike!

Duties & Responsibilities

• Create a high volume of quotations for both New Business and Renewal opportunities
• Logging these into our CRM as defined in the vendor specific process
• To manage the sales order process from receipt of PO from customer through to Supply Chain Team including quality checks and error resolution
• Managing and chasing back-order report where required
• Assist with managing the RMA process
• Ensure the CRM system is used and updated as defined for your vendor
• In-depth understanding of [Vendor] and Infinigate systems and processes
• To have an excellent working relationship with [Vendor] product sales team, supply chain and renewals team.
• Maintain a peer-to-peer relationship with the Vendor

General Skills

• Professional written and verbal communication skills
• Ability to prioritise, manage concurrent activities and to multitask
• Numerate with good attention to detail
• Proficient in MS applications including Excel, Word and Outlook
• Previous experience of IT systems for quotation, order entry, CRM
• Calm under pressure

Personal requirements

Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.

• Own it! Self-motivated with the ability to work on own initiative
• Aim high! Demonstrates accountability and responsibility that fall within the scope of the role
• Be open! A team player and a good collaborator