Description:
Our client is looking for an experienced Senior Data Centre engineer to work on a shift basis (Continental Days & Nights) to specialise in activities such as cross connects, localised patching, racking and decommissioning.
Job Duties
- Provide support for both pre - scheduled and reactive operational workflows at the Data Centre or, as pre-arranged, at other locations.
- Plan and optimise the efficient use of Data Centre space and cabinet utilisation in accordance with the Hosting Data Centre Standards.
- Prepare quotations in alignment with defined standards and Operational Level Agreements (OLAs).
- Mount servers, storage, and network equipment in cabinets, adhering to current Data Centre standards.
- Install Data Centre cabling for managed solutions and internal networks, following design documentation and utilising current copper, fibre, and patch panelling standards.
- Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers.
- Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's).
- Support governance activities by addressing any non-compliance issues and managing them to resolution.
- Investigate incidents and faults, identify root causes, and implement appropriate remedies.
- Prepare accurate and timely reports as required.
- Ensure corrective and repair work complies with current regulations.
Key Requirements
- Experience working in an operational Data Centre environment, including rack elevation design and handling server, storage, and network hardware.
- Skilled in the installation of network cross-connects and cabinet patching using copper and fibre cabling.
- Proficient in troubleshooting and resolving faults in live customer hosting solutions.
- Strong understanding of the mechanical and electrical configurations within a Data Centre.