Senior It Ai Learning Specialist

Description:

Senior IT AI Learning Specialist

A fantastic opportunity has arisen for a Senior IT AI Learning Specialist to join our London based law firm on an initial 12 Month Fixed Term Contract.

Senior IT AI Learning Specialist

Responsibilities and Duties:

◤ Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training

◤ Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices

◤ Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions

◤ Provide one-to-one coaching to improve productivity and effective use of firm-supported systems

◤ Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365, generative AI tools and the IT Induction

◤ Deliver training in classroom, remote, desk-side and one-to-one formats, tailored to role and user needs

◤ Create and maintain engaging training materials, user guides and video tutorials using eLearning tools

◤ Maintain the Learning Management System (LMS), ensuring content and schedules remain current

◤ Monitor user adoption, gather feedback and refine training programmes and configurations accordingly

◤ Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery

◤ Support course promotion, scheduling, registration tracking and assist with technical queries in collaboration with IT teams

Senior IT AI Learning Specialist

Knowledge, Sills and Experience:

◤ Strong experience delivering IT training within a law firm or professional services environment

◤ Advanced knowledge of Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive)

◤ Strong working knowledge of Microsoft 365 Copilot or similar generative AI tools, including prompt engineering techniques

◤ Experience with NetDocuments

◤ Experience supporting mobile devices and associated applications

◤ Experience using eLearning development tools

◤ Experience delivering remote training via Teams or similar platforms

◤ TAP, Microsoft Certified Trainer (MCT) or equivalent certification

◤ Excellent communication, organisational and interpersonal skills, with the ability to work under pressure and adapt to change