Description:
As Senior IT Enablement Engineer, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. You’ll take an active role in technical execution, working with a high performing team that supports our employees across locations.
You’ll oversee day-to-day IT Service delivery, infrastructure reliability, and user support, while also looking at automations, process improvements, and cross-functional collaboration. Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work-whether they’re in office or remote.
Key Responsibilities:
- Support IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery
- Site lead for the office location
- Oversee IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance
- Manage and maintain office audiovisual (AV) equipment, ensuring high availability and a seamless user experience for conference rooms, digital signage, and internal events
- Manage IT assets, including procurement, life cycle tracking, audit support, provisioning, and secure decommissioning of devices and IT resources
- Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams
- Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements
- Support automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations
- Participate in the on-call rotation to provide after-hours technical support as required
- Ensure compliance with company policies, security protocols and industry best standards, supporting audits, risk assessments and security posture improvements
What Makes You a Great Fit?
- Proven track record in IT support operations across engineering, support, and site services, ensuring reliability and efficiency at scale
- Experience of ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery
- Skilled in balancing day-to-day operational demands through ITSM tools such as Jira
- Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf
- Experienced Windows and Mac device and application trouble shooting
- G-Suite and MS-Office support skills
- Exposure to Github and Terraform, with focus on Infrastructure as Code(IaC)
- Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations
- Adept at building clear workflows and documentation
- Effective communicator with both technical teams and non-technical teams from all levels.
- Passionate about enabling productivity, scalability and a seamless end-user experience through strong IT foundations