Description:
We are hiring a Senior Strategy & Operations Manager (Shipping) to play a central role in shaping how Depop scales its marketplace economics over the next phase of growth. This role exists to provide senior, end-to-end ownership of shipping strategy execution, ensuring we can deliver a coherent, multi-year shipping roadmap that supports growth while improving affordability and the sustainability of our cost base.
This is a senior individual contributor role with full ownership of shipping execution across strategy and operations. You will not manage a team, but you will operate with significant autonomy and influence, acting as the single-threaded owner across Product, Engineering, Analytics, Finance, Commercial, Marketing, Operations, and external partners.
What you’ll be responsible for
- End-to-End Ownership of Shipping Execution
- Own outcomes across Depop’s shipping roadmap, with direct impact on growth, affordability, and marketplace economics.
- Define priorities, sequencing, dependencies, and success metrics across a portfolio of shipping initiatives.
- Drive alignment across teams with competing priorities, making trade-offs explicit to maximise impact and execution velocity.
Affordability as a Growth Lever
- Lead initiatives aimed at improving buyer-facing shipping prices and affordability perception to support conversion and repeat purchase.
- Design, execute, and evaluate experiments across subsidies, seller incentives, and promotional approaches.
- Partner with Analytics and Finance to measure impact and guide ongoing investment decisions.
Cost and Commercial Strategy Execution
- Lead cross-functional efforts to reduce shipping costs while increasing flexibility to support growth over time.
- Shape carrier and logistics partner strategies across multiple shipping models.
- Own execution of shipping-related commercial initiatives in close partnership with Finance, Legal, and Etsy stakeholders.
Long-Term Shipping Strategy
- Lead the definition of Depop’s long-term shipping operating model to support scale, growth, and competitive differentiation.
- Advance future-facing initiatives such as multi-carrier design, alternative pickup and drop-off models, label architecture, subscriptions, and loyalty concepts.
- Ensure near-term decisions remain aligned with long-term growth objectives and platform strategy.
Cross-Functional Leadership and Operating Rhythm
- Act as the central owner connecting Product, Engineering, Analytics, Finance, Commercial, Marketing, and Operations around a coherent shipping roadmap.
- Establish effective operating rhythms and decision forums, and deliver clear, data-backed recommendations to senior and executive stakeholders.
- Surface risks, dependencies, and trade-offs early, and influence roadmap sequencing and investment decisions through insight and judgment.
Required Skills & Experience
- Extensive experience in strategy, operations, consulting, product operations, or related roles within technology-led, marketplace, or platform businesses.
- Demonstrated experience owning complex, cross-functional initiatives tied to growth, economics, or user experience.
- Strong strategic and analytical problem-solving skills, with the ability to turn ambiguous challenges into clear hypotheses, metrics, and action plans.
- Comfort building and using financial and operational models to inform prioritisation and investment decisions.
- Proven ability to influence senior stakeholders and align teams without direct authority.
- Experience working closely with Product, Engineering, Analytics, and Finance teams in a product-led environment.
- Excellent written and verbal communication skills, particularly in executive-facing contexts.
Desired Skills & Experience
- Experience in shipping, logistics, fulfilment, or last-mile delivery within an e-commerce or marketplace context.
- Exposure to pricing, affordability, cost optimisation, or commercial strategy initiatives.
- Experience partnering with external vendors, carriers, or platform partners.
- Experience operating in a global or multi-market environment.