Service Manager

Description:

The Service Manager will be the strategic and operational lead for the Youth Justice Service across West Sussex. Reporting to the Head of Service, you will lead a group of Team Managers and staff, including seconded statutory partners, ensuring delivery of statutory youth justice services countywide. Your role will focus on achieving national and local performance targets while maintaining quality standards in practice.

You will provide professional leadership through complex, challenging cases and drive service improvement in partnership with multiple agencies. Your aim will be to enhance outcomes for children, families, victims, and communities affected by youth offending.

Key Responsibilities:

• Lead a team of managers and staff delivering youth justice services

• Ensure compliance with statutory youth justice requirements

• Drive continuous improvement in practice and service delivery

• Manage complex cases involving risk, uncertainty, and challenge

• Collaborate with partner agencies to meet shared objectives

• Oversee research, evaluation, and service planning

• Develop and implement policies, processes, and guidance

• Maintain strategic and operational accountability

Rewards and Benefits:

• Supportive and dynamic working environment

• Opportunities for healthy work-life balance

• Comprehensive benefits package (details available on council’s Rewards and Benefits page)

Additional Information:

• This role requires enhanced DBS check, 5 years referencing, and health check

• Committed to diversity, equity, and inclusion

• Guaranteed interview scheme for disabled applicants, veterans, and care leavers