Description:
We are looking for a Software Implementation & Deployment Specialist to support and deliver the technical onboarding of NEXUM for new and existing clients. This is a hands-on implementation role, working closely with senior team members, support, and development. You will be involved in configuring environments, supporting data migrations, assisting with go-lives, and helping ensure clients are successfully onboarded onto the platform. This is not a software development role and not general IT support. It is a specialist role focused on software deployment, implementation quality, and client readiness.
What you will be doing
- You will support the implementation of NEXUM for new client onboardings, upgrades, and environment changes.
- You will assist with provisioning and configuring hosted environments across NEXUM’s multi-tenant and dedicated single-tenant platforms.
- You will support data migration activities using Microsoft SQL Server, including running scripts, validating data, and escalating issues where required.
- You will assist with system configuration, user setup, permissions, and client specific settings.
- You will support testing, user acceptance phases, and go-live activities.
- You will work with internal teams to resolve implementation issues and coordinate fixes.
- You will maintain clear documentation of implementation steps and client specific configurations.
- You will provide early life support after go-live and help ensure a smooth handover into ongoing support.
- You will gradually take ownership of smaller or less complex implementations as your experience grows.
Essential experience and skills
- Experience in a software implementation, deployment, or technical support role within a B2B or SaaS environment.
- Experience working with hosted or SaaS platforms.
- Exposure to multi-tenant systems or client specific environments.
- Working knowledge of Microsoft SQL Server, including executing scripts and supporting basic data migrations.
- Experience supporting Windows based applications or server environments.
- A basic understanding of networking concepts such as VPNs and secure access.
- Good troubleshooting skills and a methodical approach to problem solving.
- The ability to communicate clearly with both technical colleagues and non-technical users.
- A willingness to learn, take ownership, and grow into a more senior implementation role over time.
Nice to have experience
- Experience working with legal, financial services, or regulated customers.
- Basic scripting or automation experience, for example PowerShell.
- Experience supporting system integrations or data imports.