Store Manager

Description:

Costa Coffee, a global coffee brand, is seeking a Store Manager for their Exeter Stone Lane store. This role offers the opportunity to lead a store team, drive customer service excellence, and contribute to Costa’s growth. The Store Manager will own the store’s success, managing sales, profit, customer experience, and team development.

Key Responsibilities:

• Deliver excellent customer service and maintain a strong customer service culture to drive positive NPS

• Engage with the local community to identify and welcome new customers

• Create an inviting store environment to encourage repeat visits

• Take ownership of sales, profitability, team management, and recognition

• Train, develop, and motivate the store team to achieve their best potential

Candidate Profile:

• Strong leadership skills with experience managing and developing successful teams

• Forward-thinking and strategic, able to see the bigger picture and growth opportunities

• Ambitious and eager to be part of Costa’s growth journey

• A dedicated brand ambassador focused on maintaining high standards

• Ability to thrive under pressure and manage operational demands

Benefits:

• Access to the Coca-Cola share scheme with matched contributions

• 50% discount on all food and drinks in Costa-owned stores

• Smart pension scheme with up to 10% matched contributions

• Quarterly and annual incentive scheme with potential to earn up to £10,000 bonus (store dependent)

• Inclusive culture promoting diversity, equity, and inclusion