Support Engineer

Description:

In this role, the Support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the deskside.

You'll cover one or more areas of expertise, assist with Upgrades & Fixes when required. The ideal candidate will have extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge.

What will you do?

• Acting as an internal ‘Technical Support Technician’ for all IT Workplace related support. Working across a broad range of technologies and be able to liaises across multiple areas of the business to support incidents, problems, and requests. Responsible for answering IT requests via Tickets in Ser-viceNow, phone, email, live chat, or instant message and explaining solutions in technical and nontech-nical terms.
• Successfully supporting the business (onsite, phone and remote) with comprehensive issue resolutions.
• IT support at offsite conferences.
• Perform administrative Tasks in IT Systems
• Participate in IT Projects (e.g. Mobile Device Migration Projects)

Who are we looking for?

• Committed and client oriented, proactive in providing excellent customer Service.
• Proven experience/support with Windows Server, WIN10/7, Group Policy, Active Directory, Citrix Xe-nApp, UMS Admin, Mobile Devices (Apple), MAC support, Intune Admin, Telephony, Azure experience, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
• Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines
• Effective time management including ability to multi-task, organize and prioritize daily business as well as IT Projects.
• Flexibility for occasional weekend work and out of hours support, willingness to travel to support for Berenberg Conference(s)

What we offer you:

• Private pension plan - 10% of base salary contribution by Berenberg
• Generous 30 day holiday allowance
• Private Health Insurance
• Life Insurance scheme
• Flexible working hours
• Enhanced parental leave policies
• Employee Assistance Programme offering counselling sessions related to mental health, financial well-being and other topics