Support & Systems Coordinator

Description:

Pro-Force is seeking a motivated and organised 1st Line Support & Systems Coordinator to join the IT team. This role is the first point of contact for day-to-day IT support and provides hands-on administration across Microsoft 365, new user setup, JotForm onboarding, and CRM support, ensuring colleagues are supported and systems remain reliable and secure.

This is a really exciting time to join the business as we standardise, automate, and strengthen our IT environment, improving user experience and reducing manual admin. Pro-Force work with some of the most prestigious clients across the UK, EU, and globally, delivering tailored recruitment services and are a leading provider of the Seasonal Worker Scheme. Pro-Force is also part of the greosn group, the fastest-growing agricultural and horticultural business in the UK.

THE ROLE

Responsibilities include:

• First point of contact for IT issues (Teams, Outlook, SharePoint, devices, access, passwords, etc.)
• Log, prioritise, and resolve tickets; escalate when needed
• Providing “floor-walking” support at Shared Service to minimise downtime
• Manage joiners, movers, and leavers (accounts and access)
• Administer Microsoft 365 support (permissions, mailboxes, distribution lists)
• Maintain and update onboarding forms (JotForm) and troubleshoot submissions
• Support CRM access, configuration, and capture enhancement requests
• Assist with security and compliance (MFA, phishing, access controls, GDPR)
• Maintain documentation and asset records
• Identify repeat issues and suggest improvements or automation

This list is not exhaustive, you may be tasked with different responsibilities based on the evolving needs and objectives of the business.

REQUIRED

• Strong communication skills
• Customer-focused, calm, patient, and helpful under pressure
• Good troubleshooting skills
• Working knowledge of Microsoft 365 support
• Accurate and detail-oriented with admin tasks, form logic, and documentation
• Able to work on-site at Hunstead House in a busy operational environment
• Full UK driving licence and access to a car for travel between offices/sites
• Proof of right to work in the UK

DESIRED

• Experience with Entra ID (Azure AD), Exchange, and SharePoint administration
• Familiarity with JotForm or similar forms/workflow tools
• Basic Intune/device management knowledge, reporting skills, and service desk/ticketing experience