Team Leader

Description:

As a Team Leader - TradePoint or Decor Department, you will be integral to the success of B&Q Biggleswade, ensuring high levels of customer service and a motivated, effective team. You'll lead by example, develop and support your team members, and manage resources to ensure smooth operations. You'll also play a role in improving processes and customer experiences by thinking creatively and making decisions quickly.

Main Responsibilities:

• Team Development: Motivate, support, and develop your team, helping them achieve both personal and team goals.

• Customer Service: Provide excellent service by ensuring your team delivers exceptional customer experiences.

• Leadership: Lead by example, with a focus on safety and customer service standards.

• Innovation: Identify opportunities to improve processes and enhance the customer and colleague experience.

• Flexible Work: Manage and lead on a rota basis, including evenings, weekends, and bank holidays.

Required Skills & Experience:

• Retail Experience: Proven background in retail with a strong ability to lead and develop teams.

• Problem-Solving: Comfortable making decisions quickly and taking swift action.

• Adaptability: Willing to expand skills by using new technology and learning new working methods.

• Customer Focused: Positive, creative, and focused on delivering the best experience for customers and colleagues.

What’s in it for you?:

• Competitive Salary: Up to £27,766.83 per annum (Pro-rata for part-time hours).

• Benefits Package: Includes a pension scheme, ShareSave options, 6.6 weeks holiday, shopping discounts, and an Employee Assistance Programme.

• Diversity & Inclusion: Be part of a company committed to diversity, with access to networks and opportunities for growth.

• Wellbeing: Wellness benefits to ensure you are at your best, including generous breaks during work hours.