Technical Solutions Analyst

Description:

As a Technical Solutions Analyst, you'll sit between customers and the software development team, helping understand technical problems and turn requirements into practical software solutions.

This isn't a traditional Business Analyst role. You'll need to understand software and be comfortable getting into the technical detail, whether that's investigating data, understanding an API integration, troubleshooting an application issue or discussing potential solutions with developers.

You'll also be client-facing, getting involved in workshops and discovery sessions and helping customers through the delivery of new functionality and improvements.

The underlying role covers technical analysis, requirements, testing and delivery across a SaaS application portfolio.

What You'll Be Working On

• Understanding customer requirements and investigating technical solutions
• Working with SQL, APIs, integrations and application data
• Supporting technical discovery and customer workshops
• Translating customer needs into clear requirements for development teams
• Investigating software issues and helping identify practical solutions
• Supporting testing, releases and implementation of new functionality
• Working closely with developers throughout the software delivery lifecycle

Your Experience

We're looking for someone with a genuine software background who enjoys the technical side of technology but is also comfortable working with people.

You might currently work in application support, software support, technical analysis or another role sitting close to a development team. Equally, you may have started out pursuing software development before finding that your strengths sit more naturally across technical problem solving, applications and customers.

Essential Experience

• Computer Science, Software Engineering or similar technical background
• Commercial experience working with software or applications
• Good working knowledge of SQL
• Experience working with APIs and software integrations
• Some coding or scripting ability in a modern programming language
• Strong troubleshooting and technical problem-solving skills
• Experience working alongside software development teams
• Comfortable communicating with customers and non-technical stakeholders

Nice to Have

• .NET or C# experience
• Experience in application or software support
• Exposure to SaaS implementation or technical delivery
• Experience gathering requirements or supporting customer workshops
• Understanding of software testing and release processes
• Interest in AI and how it can improve software and delivery workflows

Why Join?

• Move beyond traditional application support into a broader technical role
• Keep using your coding and software knowledge
• Build experience across solutions, integrations, delivery and customer engagement
• Work directly with both customers and experienced software engineers
• Gain exposure to modern SaaS products, APIs and emerging AI technologies
• Hybrid working model based in Warrington with room to develop as the business grows