Terminal Support Specialist

Description:

The Terminal Support Specialist acts as the initial point of contact for merchants as part of the Payroc Terminal Support Team.

This role focuses on providing high-quality technical support and service to ensure merchants can effectively operate their payment terminals and related systems.

The role requires strong problem-solving skills, the ability to communicate technical information clearly, and a customer-focused approach to ensure merchants receive timely and effective support.

Duties And Responsibilities
 

• Provide client support via email and telephone
• Process all technical enquiries, orders, and general administration in a timely and accurate manner
• Coach customers to become product experts so they are increasingly self-sufficient
• Take appropriate action to ensure customer expectations are fully met
• Liaise with internal teams as required
   

Qualifications
 

• Previous experience demonstrating a strong passion for technical support
• Ability to work on own initiative as well as part of a team
• Strong written and verbal communication skills
• Effective administration, planning, and organisational skills with high attention to detail and accuracy
• Ability to work in a fast-paced environment while maintaining a high level of customer support
• Strong computer literacy, including Microsoft Word, Excel, and Outlook