Application Support Team Lead

Description:

Application Support Team Lead

VIQU have partnered with a well-established SaaS organisation going through an exciting phase of growth. Due to this growth, they are hiring an Application Support Lead to help lead their 2nd and 3rd line support teams. This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and de bugging C# whilst leading and mentoring 5 support professionals. This role would suit an individual who is strong technically, with some people leadership experience.

Experience required for the Application Support Team Lead

• Strong hands-on SQL skills, working as an escalation point for support teams.
• Debugging experience, C# ideally, but transferable OOP experience will be considered.
• 3rd line application support experience.
• Some technical people leadership experience.
• Experience within the Software-as-a-Service space.

Job duties of the Application Support Team Lead

• Leading resolution on complex technical tickets across the SaaS platform.
• Writing and troubleshooting complex SQL queries.
• Debugging across a range of programming languages.
• Leading critical incident response and post-incident reviews.
• Managing, coaching and developing 4-5 senior technical staff.
• Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines.