Description:
As a Cloud Technical Lead You Will
- Lead hosted and remotely managed customer projects from kickoff through UAT and go-live, ensuring smooth execution and technical oversight throughout the lifecycle.
- Provide expert consultation for major post-deployment changes such as upgrades and migrations, and help resolve complex, recurring issues to maintain system health.
- Define and validate technical requirements to avoid project delays, enhance system stability and monitoring, and ensure adherence to SAS Cloud standards and best practices.
- Act as a SAS Administrator for high-complexity or urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.
- Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.
- Exceptional customer service with a customer-first mindset, working directly with clients and coordinating with support teams and vendors to ensure satisfaction.
- Sharing Facilitate knowledge transfer across the team, sharing expertise on customer engagements and key technologies to foster continuous improvement and team growth.
- Works with global customers and teams, managing workload and diary commitments to support planned technical activities, major customer events, and exceptional operational requirements that may occasionally occur outside core business hours.
- Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
- Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
Required Qualifications
- Experience writing programs in more than one language required. Two years of experience in end user and system administrator consulting or providing other first-level consulting required.
- Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field. (or equivalent qualification)
- Fluent in English
- Proof of right to work in the UK is required to be considered for the role
- Ability to hold or be eligible to obtain UK Secuirty Clearance (SC or higher)
- Previous technical experience in at least 4 of the following:
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- Experience of SAS Administration or support
- Experience in AWS and/or Azure
- Experience in Kubernetes
- Experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware
- Experience with UNIX or Linux supporting enterprise class applications
- Experience with managing customers and their expectations
- Experience managing large commerical IT cloud systems
- Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Additional Competencies, Knowledge And Skills
- Building Customer Loyalty: Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
- Creating a Service Reputation: Designing and implementing service practices that meet customers’ and own organization’s needs; responding quickly to resolve difficult customer situations and regain customer confidence.
- Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- SAS Coding
- CI/CD