Claims Executive

Description:

Gallagher is seeking a Claims Executive to join its growing Real Estate team in London. This role is ideal for professionals passionate about problem-solving, risk management, and client advocacy. The successful candidate will manage real estate claims, provide technical advice, and ensure optimal outcomes for clients while adhering to regulatory and compliance standards.

Key Responsibilities:

• Provide technical advice for complex claims, including policy interpretation and legal liability assessment.

• Manage claims from receipt to conclusion, ensuring compliance with FCA protocols and regulatory requirements.

• Arrange appointments with loss adjusters or suppliers, liaise with senior claims colleagues, and ensure timely processing of claims notifications.

• Proactively assess claim status and ensure all parties are informed of progress.

• Lead tailored Claims Customer Engagement with identified clients, building strong relationships to promote satisfaction.

• Communicate complex information clearly and seek client feedback for continuous improvement.

• Collaborate with cross-functional teams to identify revenue opportunities and implement change programs.

• Process complex issues, delegate outcomes, and maintain accurate records and productivity targets.

Requirements:

• Proven experience in claims handling, particularly within the real estate sector.

• Experience holding delegated authority.

• Strong problem-solving, analytical, and communication skills.

• Ability to manage complex insurance arrangements and provide technical advice.

• Knowledge of regulatory requirements and industry best practices.

Benefits:

• Minimum of 25 days holiday, plus bank holidays, with the option to buy extra days.

• Defined contribution pension scheme with employer contributions.

• Life insurance (4x salary, option to top-up to 10x).

• Income protection (up to 50% of annual income, with top-up options).

• Health cash plan or private medical insurance.

• Three fully paid volunteering days per year.

• Employee Stock Purchase Plan and Share Incentive Plan.

• Critical illness cover.

• Discounted gym memberships (3,000+ gyms nationwide).

• Season ticket loan.

• Access to a discounted voucher portal for shopping.

• Emergency back-up family care.

• Inclusive and supportive working environment with commitment to diversity, equity, and disability inclusion.