Community Program Manager

Description:

The Community Program Manager is responsible for managing and enhancing our C-level executive communities. This role requires a strategic thinker with a deep understanding of executive-level engagement and community management. The ideal candidate will possess exceptional project management skills, a strong ability to foster relationships, and a passion for creating impactful experiences for our members.

Requirements

Community Engagement and Management:
 

• Execute on C-level community and Gartner best practices to recruit, engage, and retain C-level executives.
• Foster strong relationships with community member executives, understanding their needs and priorities and ensuring their active participation.
• Facilitate peer-to-peer interactions and knowledge sharing among community members.
   

Program Development and Execution:
 

• Collaborate with internal teams to ensure seamless execution of community programs.
• Be responsible for all client-facing aspects of in-person and virtual programs, including communicating with C-level executive members and sponsors.
• Travel to in-person programs an average of 4 times a year, serving as host or MC for in-person programs, which does include some public speaking in front of a live audience.
   

Stakeholder Management:
 

• Act as the primary point of contact for community members, addressing inquiries and providing exceptional support.
• Partner with content to design high-impact programs that align with the interests and needs of the C-level community.
• Collaborate closely with marketing to drive community growth and member acquisition
   

Data Analysis and Reporting:
 

• Utilize data analytics to track community engagement, program success, and member satisfaction.
• Leverage data to identify trends, opportunities, and areas for improvement and prioritization.
   

Education:

Bachelor's degree preferred if possible

Experience
 

• Minimum 3 to 5 years of client success or sales experience required;
• Business-to-business experience is highly preferred;
• Proven experience building excellent client relationships and offering value-added, insightful, and strategic insight into their business."