Customer Service & Marketing Coordinator

Description:

Preservation Windows is a growing, family-run business specialising in the manufacture and restoration of traditional timber sash and case windows. We're looking for a friendly, organised and enthusiastic individual to join our team at our Glasgow West End showroom. This is a varied, hands-on role combining customer service, administration, project coordination and marketing. No two days will be quite the same!

What you'll be doing:

• Being the first point of contact for customers, handling enquiries by phone, email and in our showroom.
• Following up quotations and helping customers through their journey, from initial enquiry to completed installation.
• Coordinating customer details, orders and project information.
• Liaising with suppliers to arrange glass orders and deliveries.
• Assisting with technical job drawings using CAD software (training can be provided).
• Keeping customer records and project updates organised using Monday.com.
• Visiting completed projects to photograph our work for social media and marketing.
• Supporting our marketing activities, including social media content and showcasing our projects.

Who we’re looking for:

Someone who is personable, proactive and exceptionally organised, with a genuine interest in homes, interiors, architecture or property. You'll be confident speaking to customers, comfortable learning new technology and happy to take ownership of your work.