Customer Success Manager

Description:

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands.

The Company

• AI Marketing Automation & Analytics SaaS
• $100m in funding from top investors
• Circa 300 employees based in London, New York and multiple global offices
• Partnered with the industry’s leading marketing automation/customer engagement platforms

The Role

• Take ownership and a hands-on, high-touch approach to key clients with a focus on product value
• Provide training, guidance and advice to clients to ensure optimum utilisation of the platform
• Ensure enterprise-level clients understand and make the best use of their data

Desired Skills & Experience

• Customer Success for a complex SaaS product - Data, AI or MarTech Platform
• High-touch, hands-on consultative approach
• Strong presentation and communication skills
• Ability to articulate technical concepts at all levels