Description:
As a Customer Success Manager, you will drive Dataminr's First Alert (our dedicated Public Sector platform) product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth, specifically within Italian and Spanish Public Sector accounts.
You are excited to combine your interests in technology, government, national security, emergency management and customer success to transform how our customers adopt and use First Alert.
Italian and Spanish language skills are a requirement for this role.
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
The opportunity
- Expand the scope and scale of Dataminr 'First Alert' adoption while driving successful customer outcomes within your assigned portfolio
- Serve as a First Alert platform expert to develop and maintain relationships across your account portfolio
- Collaborate with Account Executives to develop and execute short and long-term strategies for your assigned portfolio
- Partner with other Customer Success colleagues to drive product adoption, renewal, upsells and customer satisfaction
- Collect customer feedback to enable you to leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth and find new use cases
- Conduct quarterly customer reviews to ensure service and product quality remain exemplary and deliver customer satisfaction by bringing value to our customers daily
What You Bring
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
- Bachelor's degree or equivalent relevant experience in a related field with 3-5 years of customer success/account management experience, specifically experience supporting the public sector
- Italian and Spanish language skills required (professional fluency)
- Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management
- Outstanding ability to communicate, both orally and written, complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision-makers in the form of a presentation
- High level of accountability, ability to execute independently on multiple and competing projects and deadlines
- Must be willing and able to travel (domestically and internationally) as needed, approx. 25-50% of the time
- Ability to obtain security clearance