Ecommerce Customer Care Advisor

Description:

Mode Search is partnering with a fashion luxury brand as they build a new e-commerce customer care hub in the UK.

This is the perfect opportunity for strong customer advisors, within the hospitality or luxury industry looking to step into a head-office-based role and be part of the new digital chapter of the brand.

Impeccable etiquette, passion for service excellence and perfect spoken and written English are a must to be successful in this role.

The Role:

• Be a brand ambassador, building brand loyalty through personalized advice and a positive outlook on various queries
• Efficient, accurate, and timely response to customer requirements
• Thrive to meet high expectations and reflect the quality of the service provided across the brand
• Excellent command of Office suite
• High compliance with customers' data entry / CRM system
• Ability to learn and use IT platforms for sales look-up and other after-sales systems
• Close cooperation with all departments (retail, operations, finance, and digital)

Requirements:

• Experience in luxury customer care with a passion for high level of service
• Excellent communication and interpersonal skills
• Experience with customer communications and e-commerce-related technology
• Good computer skills required (MS Office)
• Flexibility and resilience, ability to work in a team
• Initiative, good organizational skills, and time management