German Speaking Customer Service Advisor

Description:

Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a German Speaking Customer Service Advisor to join our client's growing team on a permanent basis. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you!

Key Responsibilities:

• Order Processing: Managing and processing customer orders efficiently.
• Logistics & Tracking: Providing accurate updates on order status and shipping.
• Customer Support: Answering phone calls and handling email enquiries in German.
• Problem Resolution: Investigating and resolving customer issues promptly.
• Problem Solving: Proactively addressing challenges to ensure customer satisfaction.
• Stock Queries: Responding to customer inquiries about product availability and stock.

What We're Looking For:

• Native-level fluency in German (both spoken and written)
• Excellent customer service skills with a focus on delivering positive outcomes
• Great communication skills and the ability to handle queries with a professional, friendly approach
• Attention to detail and a proactive, can-do attitude
• Must be within a commutable distance to Nottingham