Description:
We are seeking a motivated and experienced manager to lead a team of Housing Support Officers within the AASC contract. This role is pivotal in supporting frontline service delivery to our service users, many of whom may be vulnerable or have specific housing needs. You will oversee the full-service lifecycle, from property nomination through to move-out and reletting, while ensuring safeguarding practices are embedded across all operations. As part of the leadership team, you will also participate in the on-call rota as an Escalation Manager, supporting frontline teams in delivering high-quality, compliant, and compassionate services.
- Lead, manage, develop, and support Housing Support Officers to deliver contractual requirements in line with Mears policies and values.
- Oversee quality assurance within property management, including regular property visits and service user engagement.
- Ensure safeguarding and contractual compliance, achieving KPIs and commercial targets through effective team management.
- Drive continuous improvement by identifying, developing, and embedding best practices across teams and the wider contract.
- Work collaboratively with senior leaders, partnership managers, and local services to deliver exceptional service and safeguard service users.
- Manage risk through effective planning, monitoring, and reporting, escalating issues promptly to senior management when required.
- Maintain accurate and up-to-date records and IT system data in line with contractual requirements.
- Support wider Mears Housing Management teams by undertaking ad hoc projects and providing cover as needed.
Role Criteria
- Leading and motivating people in a performance management culture.
- Leading a team of frontline support staff which deliver person centred services.
- Experience of managing team member related issues, e.g. personnel related tasks.
- Communicate effectively – relaying key messages to teams regularly.
- Evidencing outcomes of service delivery.
- Working with a diverse and vulnerable client group.
- Flexible and willing to travel between sites
- Knowledge of the AASC contract
- Hold a full UK driving licence
- Happy to participate in the on-call rota as an Escalation Manager on a rota basis