It Support Engineer

Description:

As an IT Support Engineer, you will be working on the support, maintenance and continuous improvement of business-critical IT systems across multiple locations. You will provide technical assistance to users, support core business applications and help maintain a reliable, secure and consistent technology environment.

Key responsibilities:

• Deliver 1st and 2nd line technical support to users across UK and international offices.

• Troubleshoot issues involving SAP Business One, Microsoft 365 and general IT systems.

• Administer user accounts, permissions and access across key business applications.

• Support Microsoft Teams, Outlook, SharePoint, Word, Excel and Copilot.

• Assist with system upgrades, software deployments and technical issue resolution.

• Help maintain servers, networks, laptops, desktops and other user hardware.

• Work with external technology providers to resolve infrastructure and application

issues.

• Support VoIP, mobile devices and business telephony services.

• Maintain accurate system data and assist with reporting and process improvements.

• Contribute to cybersecurity awareness, data protection and internal IT policies.

• Support technology projects, automation initiatives and systems integration work.

• Provide remote support across different locations and, where required, time zones.

Key skills required:

• Experience using SQL is essential.

• Previous experience supporting SAP Business One would be beneficial.

• Strong working knowledge of Microsoft 365 applications and administration.

• Experience providing 1st and 2nd line IT support.

• Experience managing Entra ID, formerly Azure Active Directory.

• Knowledge of Microsoft Intune and mobile device management tools.

• Strong internal IT support and troubleshooting experience.

• Awareness of cybersecurity principles and GDPR requirements.

• Knowledge of VoIP and business telephony.

• Experience using and promoting Microsoft Copilot.

• Good understanding of servers, networks and end-user devices.