Operations Director

Description:

As Operations Director, you will provide strategic and operational leadership across the organisation, including:

• Taking overall responsibility for operational performance across a multi-site care portfolio.
• Leading, developing and supporting a senior operational team across multiple services.
• Ensuring safe, effective and person-centred care is consistently delivered across the organisation.
• Driving CQC compliance, quality governance and continuous improvement.
• Taking responsibility for operational budgets, revenue, EBITDA and overall commercial performance.
• Developing strong relationships with CQC, Local Authorities, ICBs, commissioners and other external stakeholders.
• Supporting the development, mobilisation and integration of new services.
• Leading the implementation and embedding of robust company-wide compliance, auditing and operational systems.
• Providing strategic oversight of Care at Home and Complex Care services.
• Supporting the optimisation of revenue and EBITDA performance across specialist rehabilitation services.
• Monitoring operational performance and driving improvement across new and developing services.
• Working closely with the CEO, COO and Board on wider organisational strategy and growth.
• Developing a culture of accountability, engagement and continuous improvement across the operational teams.

About You

The successful candidate will have:

• Proven senior operational leadership experience within health or social care.
• Experience operating at Regional Director, Operations Director or equivalent level.
• Experience overseeing multiple care services and senior operational teams.
• Strong knowledge of CQC regulations, quality governance and regulatory compliance.
• Demonstrable experience managing operational budgets and commercial performance.
• Strong understanding of occupancy, staffing, agency usage, revenue and EBITDA.
• Experience working with Local Authorities, ICBs, commissioners, CQC and other external stakeholders.
• Experience of service mobilisation, new developments, acquisitions or operational transformation would be advantageous.
• Strong leadership skills with the ability to manage, develop and challenge senior operational teams.
• Excellent communication and relationship-building skills at Board and external stakeholder level.
• Commercially astute, decisive and able to operate effectively within a fast-paced and evolving organisation.
• An RGN/RMN qualification would be advantageous, although strong operational experience will be the key consideration.

The Organisation

• Family-run care provider operating across Surrey and the South East.
• Diverse portfolio spanning nursing, residential, dementia, complex care and rehabilitation.
• Established senior leadership team with a strong focus on quality and sustainable growth.
• Continued investment in new services and organisational development.
• Strong focus on operational performance, governance and person-centred care.
• Opportunity to join the organisation at an important stage of its continued growth.
• Genuine opportunity for an ambitious senior operational leader to progress towards wider group-level responsibility.