Optical Assistant

Description:

As our Optical Assistant, you'll be at the heart of what we do - the friendly, knowledgeable face our patients see from the moment they walk in. This is a hands-on, people-first role, working closely with the team to ensure every patient leaves feeling looked after, informed, and happy with their experience.

Key Responsibilities:

• Welcoming patients in person and on the phone, delivering a warm, professional experience from start to finish. Whether a patient is calling to book an appointment, ask a question or collecting their frames, you’ll be there to schedule them, help them and support the team with the day to day operations

• Assisting patients with frame selection, dispensing, styling and fitting, and general optical queries

• Supporting the smooth running of the dispensing process, including taking measurements and processing orders

• Managing patient bookings and keeping the appointment schedule running efficiently

• Maintaining accurate records and adhering to practice standards and procedures

• Supporting stock management, displays, and merchandising to keep the practice looking its best

• Working alongside the store manager and wider team to contribute to a positive, high-performing environment

About You

• Experience in optical retail is essential (an Optical Assistant qualification or equivalent is desirable)

• You're a people person who genuinely enjoys delivering great customer service

• Confident, calm and professional, even on the busiest of days

• Organised and attentive to detail, with a good understanding of the dispensing process

• A positive, can-do attitude and a genuine passion for eyewear and the community you serve

• Any experience with practice management software is a bonus, but not essential