Receptionist

Description:

Within our older adults’ homes, we aim to create a warm and welcoming environment where our Receptionist can provide a friendly and professional service, helping create a positive experience for visitors from the start. Join our supportive team and be part of something special, where your dedication and compassion can make a big difference to the lives of others.

What you'll do:

• Welcome visitors to the home: Act as the first point of contact for visitors, ensuring they receive a warm and professional welcome and are directed to the appropriate person, or correct location within the home.
• Answer telephone enquiries: Use your customer-focused approach to answer all telephone calls efficiently, professionally and in a friendly manner.
• Maintain our home’s positive reputation: Deliver high standards of customer care to our residents, their families, friends and other visitors to the home.

What we're looking for:

• Empathy and compassion: Understand and respect the feelings of others, showing sensitivity and diplomacy to build trust and provide support.
• Passion and dedication: A genuine desire to help others and make a difference.
• Communication skills: Clear and effective communication with residents, families, and colleagues.
• Team player: Enjoys working closely with others to provide a high-quality service.
• Good IT skills: Experience of using MO365 applications, including Outlook and Excel.