Description:
As a User Researcher, you will be responsible for planning, conducting, and analysing user research activities that inform the design and delivery of digital services.
You will champion user-centred design principles, helping teams gain a deep understanding of user behaviours, needs, and pain points to ensure services meet both user and business objectives.
This role requires someone who can confidently engage with stakeholders at all levels, communicate research findings effectively, and influence product and service decisions through evidence and insight.
Key Responsibilities
- Lead and deliver user research activities across the full service lifecycle.
- Plan and conduct qualitative research including user interviews, workshops, surveys, and usability testing.
- Analyse user behaviours, needs, and motivations to generate actionable insights.
- Create user personas, user journeys, service blueprints, and research artefacts.
- Work closely with UX/UI Designers, Developers, Product Managers, and Business Analysts within agile delivery teams.
- Present research findings and recommendations to stakeholders, influencing design and delivery decisions.
- Support iterative service improvement through continuous user feedback and testing.
- Ensure research activities align with Government Digital Service (GDS) standards and best practices.
- Advocate for user-centred design and accessibility across the programme.
- Contribute to service assessments, discovery, alpha, beta, and live service phases where required.
Essential Skills & Experience
- Proven experience as a User Researcher within UK Government, Public Sector, or highly regulated environments.
- Strong expertise in qualitative research methodologies, including user interviews, usability testing, and observational research.
- Experience translating research findings into practical recommendations that improve user experience and service outcomes.
- Strong understanding of user-centred design principles and agile delivery methodologies.
- Experience working within multidisciplinary teams alongside design, product, and engineering functions.
- Excellent stakeholder management and communication skills.
- Ability to present complex research findings clearly to both technical and non-technical audiences.
- Experience creating personas, journey maps, research reports, and insight-driven recommendations.