Desktop Support Analyst

Description:

We have a great opportunity with a family office business to join their IT team and provide desktop support to all their users and properties. You’ll be part of a small IT team, so will have the opportunity to expand on your IT support and networking knowledge.

Job description:

• Microsoft Office & Windows Desktop support – provide user advice, assistance and guidance on common desktop applications and respond to and resolve any issues.
• Support for internet services and associated Wi-Fi networks.
• Hardware specifications, equipment testing and procurement.
• Managing hardware warranty and support calls.
• PC and printer troubleshooting.
• Configuration and deployment of desktops/laptops to end users.
• Setting up and managing user profiles, including new starters & leavers.
• Liaising with ISPs & testing internet connections.
• Configuring and managing office wireless networks.
• Overseeing standard build processes and full documentation for all systems.
• Maintaining asset inventory.
• Routine desktop software/hardware maintenance, e.g., WSUS and manufacturer firmware updates.
• Responsibility for network health monitoring tools.
• Some responsibility for MDM/mobile device setup & support.

Experience required:

• Worked in a similar support role previously
• Experience in a Microsoft Office & Windows desktop environment
• Familiar with internet services and Wi-Fi in a business context