Specialist Housing Partner

Description:

Accent Housing is committed to providing safe, secure, and affordable housing for everyone. As a Specialist Housing Partner, you will play a pivotal role in supporting customers' independence and ensuring effective tenancy and community management.

Key responsibilities include:

1. Customer Support and Community Building:

   • Onboarding new customers collaboratively with the allocations and lettings team.
   • Fostering resident engagement and building a vibrant community atmosphere.

2. Tenancy Management:

   • Addressing arrears, anti-social behavior, and complaints efficiently.
   • Employing legal remedies to manage tenancies when necessary.

3. Stakeholder Engagement:

   • Building strong relationships with internal teams, external partners, and community members to enhance customer experiences.

4. Flexibility and Adaptability:

   • Willingness to work outside traditional office hours and travel between schemes.

Requirements:

• Education & Qualifications:

  • Knowledge of housing management systems and related contexts.
  • Understanding of housing regulations, safeguarding, and legal compliance.

• Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • High resilience and adaptability to handle changes and challenges.
  • Ability to thrive under pressure while maintaining service quality.

• Additional Criteria:

  • Access to a personal vehicle for business use.
  • Must pass a DBS check.

Benefits:

1. Leave & Flexibility:

   • 28 days of annual leave plus bank holidays (increasing with tenure).
   • Option to purchase additional holiday weeks.

2. Pension Schemes:

   • Defined Benefit Scheme (7.5% contribution) or Defined Contribution Scheme (4% employer and employee contributions).

3. Well-being & Discounts:

   • Employee Assistance Program.
   • Access to the "Hapi" Benefits App for discounts.
   • Cycle-to-work scheme.

4. Professional Development:

   • Opportunities for internal and external training and career growth.

About Accent Housing:

Established in 1966, Accent Housing manages over 40,000 homes nationwide, focusing on sustainable communities and modernized living. Their mission is to build energy-efficient homes, retrofit existing properties, and foster inclusive communities with strong customer relationships.

Accent is an equal-opportunity employer and values diversity in all forms. Candidates are encouraged to request adjustments during the recruitment process if required.